Here at Kazat we try our hardest to accommodate our customers as best as possible with customer satisfaction. With that said, we understand that returning items that simply don’t work for you will happen, so we want to make sure our return policy is an easy one. When returning an item, please take note of the following, as we remain firm on our return and exchange policy with all of our customers:
We currently only accept exchanges and store credit. To be eligible for an exchange, your item must be unused and in the same condition that you received it, it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return any item(s) back to Kazat without notifying us prior to returning it or it will be rejected.
If you would like to return your items, please send your item(s) back in accordance with the following Return Policy:
Please note depending on where you live, the time it may take for an exchanged item to reach you will vary.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
If all the criteria isn’t met, or the item is damaged you will be ineligible for an exchange or store credit & your item will be returned back to you at your expense. If all criteria are met, within 7 business days a store credit will be issued.
Defective or Damaged Merchandise
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within two (2) days of receipt of your merchandise with proper documentation of defect. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome. If we do not receive notification that you have received a damaged item within two (2) days of receiving your merchandise, the return will be rejected for a store credit. (Note: If such items are not reported in a timely fashion, we will not issue a store credit!) Merchandise must be returned within 7 days after delivery date.
Lost or Stolen Packages
We are not responsible for any lost or stolen shipments.
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Kazat will not issue a store credit for your returns. Once your return is fully processed, we will issue you a store credit.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued a store credit minus the initial shipping charge. We are unable to replace or reship in these instances so please use the store credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Kazat does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.