Policies and Procedures

Here at Kazat we try our hardest to accommodate our customers as best as possible with customer satisfaction. With that said, we understand that returning items that simply don’t work for you will happen, so we want to make sure our return policy is an easy one. When returning an item, please take note of the following, as we remain firm on our return and exchange policy with all of our customers:

We currently only accept exchanges and store credit.  To be eligible for an exchange, your item must be unused and in the same condition that you received it, it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return any item(s) back to Kazat without notifying us prior to returning it or it will be rejected.

• Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.  Kazat does not issue store credit for the original shipping charges.
• Store credit will be given for the purchase price of all eligible returned merchandise (see below and note all steps on how a return is eligible). Store credit may be used to purchase that same item in a different size or a completely different item. Store credit never expires. We do not issue refunds.
• Returns must be postmarked within 7 days of the date you receive your shipment. No exceptions! Any returns postmarked after 7 days of the date you receive it will be rejected, and you will be required to pay a re-shipping fee to receive your merchandise back.
• WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS.  ALL PURCHASES ON SALE ITEMS ARE FINAL.

If you would like to return your items, please send your item(s) back in accordance with the following Return Policy:

Return Process

• Please notify us if you will be returning an item, by email. After contacting us,  send your return to the address on our Contact Us page.
• Returns must be postmarked within 7 days of the date you receive your shipment.
• Returns must be received in original, unwashed, unused condition, with TAGS ATTACHED, and with a copy of the order confirmation emailed to you.
• Pack your item(s) securely in the original product packaging. Again, all items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached.
• If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.
• Hair accessories and hats cannot be returned.
• Bodysuits, swimwear, and undergarments are non-returnable.
• Beauty products, cosmetics, and accessories are non-returnable.
• Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
• WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS.  ALL PURCHASES ON SALE ITEMS ARE FINAL!

Please note depending on where you live, the time it may take for an exchanged item to reach you will vary.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

If all the criteria isn’t met, or the item is damaged you will be ineligible for an exchange or store credit & your item will be returned back to you at your expense. If all criteria are met, within 7 business days a store credit will be issued.

Defective or Damaged Merchandise

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within two (2) days of receipt of your merchandise with proper documentation of defect. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome. If we do not receive notification that you have received a damaged item within two (2) days of receiving your merchandise, the return will be rejected for a store credit. (Note: If such items are not reported in a timely fashion, we will not issue a store credit!) Merchandise must be returned within 7 days after delivery date.

Lost or Stolen Packages

We are not responsible for any lost or stolen shipments.

Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Kazat will not issue a store credit for your returns. Once your return is fully processed, we will issue you a store credit.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued a store credit minus the initial shipping charge. We are unable to replace or reship in these instances so please use the store credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Kazat does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.